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Change the device you use for MFA – Xero Central - Xero for you |
- Xero verify authenticator app - xero verify authenticator app
- Xero verify authenticator app - xero verify authenticator app
This article is for small businesses who use Xero. We recommend installing the Xero Verify authenticator app so you can receive push notifications for quick and easy authentication. Find out how to install an authenticator app on your new device and set it up with your Xero account. You can change the app you use to authenticate yourself when you log in to Xero.
We recommend Xero Verify for quick and easy authentication using push notifications. To use Xero Verify, your device's operating system needs to be iOS Click your initials or profile image, then select Account. If you're switching from Google Authenticator to Xero Verify, our video shows you what to do.
You can change your backup email address to another address. It needs to be different to the one you use to log in to Xero. When you set up MFA, Xero asked you to choose an authentication backup method. You can change your backup method at any time. You need to turn off MFA, then set it up again and choose a different backup method.
To change your security questions, you need to turn off MFA, then set it up again and choose new questions and answers. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Follow these steps to change the app you use. Log in to Xero using a web browser. Under Additional Security , click Change in the Connected device section. Choose an authentication method, then follow the steps on screen to authenticate yourself. Choose an authenticator app.
Follow the steps on screen to install or set up the app. Next to Backup email address , click Change. Enter your new backup email address, then click Continue. Go to the inbox for your new backup email address and open the email from Xero.
Enter the code shown in the email, then click Confirm. The backup method options are: Use a backup email address. Answer security questions. Under Additional Security , click the menu icon next to Multi-factor authentication.
Click Turn off multi-factor authentication. Enter the code from your authenticator app, then click Disable. Click Finish. In your account settings screen, click Set up next to Multi-factor authentication. Follow the steps on screen to set up MFA again. When prompted, choose the backup method you now want to use. When prompted, enter your new security questions and answers. Ensure that your security answers are five or more characters.
Open the Xero Verify app on your device. Tap Scan QR code or Enter setup key. Set up MFA for your new Xero account. Tap Add another account. For the account you want to delete, swipe towards the left of your screen. Tap Delete. Tap and hold the account you want to delete. Tap on the trash can icon. What's next? If you're having problems with your MFA, check out our page on how to fix common issues.
To turn off MFA , you'll need to log in to Xero to disable it. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.
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